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Frontier Co-op

Terms & Conditions

Shipping Info

Shipping Costs

Shipping charges are based on the dollar amount of your order and the shipping method you choose. (Standard shipping is FREE on orders over $75.00.) Most orders are shipped Economy Rate with shipping costs shown here:

Total Order
Shipping Costs
$0 - $24.99
$4.75
$25.00 - $34.99
$5.50
$35.00 - $54.99
$6.50
$55.00 - $74.99
$7.50
$75.00 and above
FREE*

*Orders that qualify for free shipping are usually shipped Economy Rate. You may choose a different shipping method for an additional charge. Free shipping applies to the continental U.S. only (excluding HI, AK and other US territories). Please note that if you use a discount coupon code on your order, your order must be greater than $75.00 AFTER the discount has been applied in order to qualify for free shipping.

Please note, we do not ship to APO boxes or international addresses.

Shipping Time and Available Carriers

Here is information regarding our shipping and delivery times, and our carriers. We process and ship orders according to the following schedule (all times are Central Standard Time):

  • Orders placed by 11:59 AM CST will ship the next business day.
  • Orders placed after 12:00 PM CST will ship in 2 business days.
  • Orders placed between 6:00 PM CST Friday and 7:00 AM Monday morning will ship Tuesday.

Economy Rate

Economy Rate shipping is our most economical shipping option for orders weighing up to nine pounds and shipping to residential addresses in the continental United States. It’s the method most often used for free shipping. Orders are taken by FedEx to the U.S. Post Office nearest to the destination address, and USPS delivers to your door. Most orders will be delivered within 10 business days, but longer delays are possible. All shipments have a tracking number, so you can easily track your order online.

Estimated Economy Rate delivery time from when your order ships.

Estimated Economy Rate delivery time

FedEx

FedEx Home Delivery, 2-day and 3-day, and Standard Overnight shipping are also options. Please note that the 2-day and 3-day options involve air shipment, and some products cannot be shipped by air.

Estimated delivery time for Home Delivery from when your order ships.

Frontier Estimated Delivery Times

United States Postal Service

USPS Priority Mail and Parcel Post shipping provide nationwide service, including Alaska and Hawaii. Packages are delivered Monday through Saturday. Most Priority Mail packages arrive within 5 business days, and Parcel Post packages within 10 business days. Delivery times are non-guaranteed, and Frontier Co-op cannot be responsible for packages that take longer than the estimated transit time. The vast majority of packages shipped via USPS arrive within the estimated timeframe, but lengthy delays are possible, especially for orders to Alaska and Hawaii.

Alternate Ordering
Click here to download Frontier Co-op's Retail Order Form, which may be faxed to Customer Service, at 1-800-717-4372.

Return Policy
At Frontier Coop, we are dedicated to bringing you exceptional quality products and service. You may return an item(s) for refund or replacement within 60 days of the invoice date. Returned merchandise must be accompanied by a returned goods authorization number. Return shipping charges are the responsibility of the customer.

  • If you wish to return an item for a refund, please do so by clicking here: Return an Item.
  • If you need to return an item for replacement, please contact our Customer Care department: 1-800-669-3275 or customercare@frontiercoop.com.

Coupon Codes
Discount coupon codes can not be combined. Only one coupon code can be used per order.

Out of Stock Policy
You will be notified of any out of stock or discontinued items either via e-mail, on your packing slip or invoice. You may reorder out of stock items at a later date.

Security
Here At Frontier, we use SSL (Secure Socket Layer) technology to encrypt the information you send us when you place an order. Not only is it encrypted before it travels across the internet, it's also encrypted on our server, which is located behind a secure firewall. Also, once your order has been processed, we delete your credit card information as an added safety measure.

Information
We will not send unsolicited email. If you do get an unsolicited email from us, please contact us immediately at customercare@frontiercoop.com and we will look into it. Any questions concerning the content of this Web site should be directed to webmaster@frontiercoop.com.

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on orders $75 or more*

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