The integrity of the products we sell is paramount to us. Here are some of the steps we take to ensure that integrity:
Full ingredient disclosure. The FDA does not require that ingredients be listed for many of our products, but our commitment is to let you know everything we are putting in our products. We provide a complete list of all ingredients for all our herb and spice items. In response to requests for more information about the ingredients we use in some of our products, we include ingredient information in our glossary of terms. And we are making changes to make that information even more accessible.
Genetically engineered (GMO) ingredient elimination. We believe genetically engineered crops, as currently regulated, constitute a significant risk to organic agriculture and may have other risks to long-term biodiversity and to human and animal health. It is our policy that any new products we add not contain any GMO ingredients. Because most of our products are derived from plants for which there is no GMO alternative, and we have such a large selection of certified organic products, less than 3% of all of our products are susceptible to GMO contamination. We have identified risk ingredients and are purchasing verified non-GMO alternatives to replace these suspect ingredients.
Allergen control. As the awareness of various allergens continues to increase, we’ve taken steps to improve our allergen-control processes. We have strict procedures in place to prevent cross-contamination. When we process products that have any FDA defined allergens (milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soybeans), we do a special cleanup to eliminate cross-contamination. A number of Simply Organic items are certified gluten-free by GFCO.
Natural product standards. Herb, spice and other food products must meet a standard we have defined for natural ingredients. While no national standard exists (except for flavors), we used definitions from members and several organizations to create an internal standard for the products we manufacture. Our natural products' standard covers post-harvest treatment and processing. We do not purchase any herbs or spices that have been treated with irradiation or chemicals such as ethylene oxide (ETO), and there are a number of other ingredients and processes that are not allowed. For more information, see the list of ingredients and processes not allowed.
The commitment we make to our customers is backed by a 100% satisfaction guarantee. We are committed to providing products that deliver quality and meet our members' needs.
Inside Frontier, we’ve defined the standards on how we operate regarding product quality and safety:
Food Safety.Frontier continues to invest in Food Safety upgrades and systems.
Improvements in 2013-2014 were:
Quality.Our Quality Department has been making changes and improvements to support our food safety initiatives above. We have increased staffing levels to bring in new skills and added additional training for current staff. We also are improving our systems and process control, both in manufacturing and in the laboratory.
Improvements in 2013-2014 were:
Our products fall into three categories or business units: Foods & Flavorings, Aura Cacia, and Frontier Direct.
Food & Flavorings includes Frontier bulk spices, herbs, food ingredients, teas, and seasonings; Frontier and Simply Organic bottled spices, seasonings and flavors; and private-label spices.
Aura Cacia includes essential oils, aromatherapy bath products, skin care oils and other natural personal care products, and private label.
Frontier Direct is our distribution business that services natural product stores, buying clubs, and other retailers with more than 8,200 products across more than 260 brands, including about 2,100 of our own branded products.
As organic product sales grow, so do the number of organic products we offer. New products are launched as organic whenever possible, helping to drive the overall growth of organic sales of manufactured products from 46% to 57% in 2014.
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We practice full ingredient disclosure to demonstrate our commitment to product integrity.
We do not support genetically engineered crops and choose certified-organic crops
We comply with all labeling regulations and avoid making unwarranted or illegal claims.
We honestly answer questions about our products and admit our mistakes.
We make product safety a priority.
We guarantee 100% customer satisfaction.
© 2013 Frontier Natural Products Co-op. All rights reserved.